SCSS files. The following scheme displays the theme files structure. Documentation — contains documentation on template customization and support Knowledge-base — contains the main files of the template. Font Awesome — contains Font awesome files. Images — contains all the images. JS — contains all javascript library or plugin files. File Structure. Js Structure The JS file is custom. Reference File. Pages Nomenclature. Upload Document.
Suggest Edit. These fields will be pre-populated when the author creates the article using the template, reducing the efforts to fill in these fields. In the Choose Language dialog box, select the language for the template, and then select OK.
In this example, we are selecting the language as English — United States. On the New Knowledge Article Template page, enter the values for the required fields that you want to pre-populate when the template is selected.
Similarly, you can edit or delete knowledge article templates from the Service Management area. Select Add to add the knowledge article template library that has the following web resource:. Under Event Handlers , make sure that the Event field is set to Onload. Select Add. Ensure that the Library field is populated with the same web resource that you have added. Select the Pass execution context as first parameter box, and then select OK. Create knowledge articles using templates.
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Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy. Contents What is a knowledge base? Why should you have a knowledge base? What type of knowledge base articles should you have?
Try it for free. Choose a name for your LiveAgent subdomain. Most people use their company or team name. Start your free account. Templates Knowledge base templates. What is a knowledge base? LiveAgent gives you the option of building multiple knowledge bases, both internal and external. A knowledge base example — courtesy of Canva. General Questions Question 1 e. Question 2 e. What are the benefits of Product X?
Section 2 e. Features Question 1 e. What features does the trial include? Section 3 e. Billing Questions Question 1 e.
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